SHIPPING POLICY (TCHC)

Last updated: November 2025

Thank you for shopping with TCHC. Below is our full Shipping & Delivery information.

Processing Time

All orders are processed within 24–48 hours (excluding weekends and public holidays).

Once your order has been dispatched, you will receive a confirmation email with tracking information (where available).

Delivery Times

United Kingdom

• Standard Delivery: 2–5 business days

• Free Delivery: Orders over £100.00

International Delivery

• Europe: 5–10 business days

• Rest of World: 7–14 business days

Delivery times may vary depending on customs, local couriers, and seasonal demand.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order size.
Free shipping thresholds may apply.

Order Tracking

Once your order is dispatched, you will receive tracking details where available.
Please note: some countries do not provide full end-to-end tracking.

Customs, Duties & Taxes (International Orders)

Buyers are responsible for any customs duties, import taxes, or handling fees charged by their country’s customs officials.

TCHC is not responsible for delays caused by customs processes.

---

Incorrect Address / Failed Delivery

Please ensure your address details are correct at checkout.
TCHC cannot issue refunds for items delivered to incorrectly entered addresses.

If a package is returned to us due to an incorrect address or failed delivery, we will contact you to arrange re-delivery (additional shipping fees may apply).

Lost or Missing Parcels

If your parcel appears lost or is not delivered within the expected timeframe, please contact us at: info@thecleanhealthco.co.uk

We will investigate with the courier and update you as soon as possible.